Shipping and returns

Free standard shipping in Australia

We offer free standard shipping on all our products shipped within Australia.

Express shipping

Should you wish to receive your items in a hurry (and who doesn’t!?) just let us know and we can arrange this for an additional fee of AUD$12 (applies to items shipped within Australia only).

International shipping

For orders shipped to destinations outside of Australia we charge a simple, flat-rate shipping fee of AUD$15. At present we only have the ability to request this after your payment is made through PayPal. We are working on enhancing this in the future.

Payment

Payment for all items is through PayPal where you can either use your PayPal account or use your credit card via PayPal even without an account. Order items individually and if necessary you can send us comments during payment.

Returns

We offer a 60 day return policy on all our products unless stated otherwise in the product description. We hope this gives you the opportunity to have confidence in finding the right item for you. Items returned in original condition and packaging will receive a full refund excluding any amount paid for express or international shipping. All we ask is that you pay for the return postage which helps us to maintain value for money prices on all of our items.

Please note that bespoke items and items with personalised embossing may not be returned unless faulty.

To initiate a return simply complete the form on our contact us page, including your order number in the comments field and we will be in touch for full instructions on how to complete your return.